General Manager

Potbelly (Potbelly Corporate) • Chicago, IL

14d • $65,000 - $70,000

About The Position

The General Manager leads a Potbelly shop and creates a welcoming, team-oriented environment for team members and customers. The role oversees shop operations, staffing and development, customer service, food safety, cash handling, security, inventory, cost controls, marketing, and assigned profit-and-loss items. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and to work at least 45 hours per week. Compensation is a base salary of $65,000–$70,000 plus bonus potential.

Requirements

• At least 18 years of age.
• At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
• Meet state Food Safety requirements and pass and obtain a Food Safety Certification; after two unsuccessful attempts, applicants are no longer eligible for a Leader role.
• Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Open availability.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Strong organizational skills and ability to multitask.
• Comfort working in a busy kitchen environment.
• Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Ability to build and develop teams and resolve conflicts.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Microsoft Office skills.
• Strong business acumen and ability to understand and interpret financial reports.
• Ability to stand or walk for 8–9 hours or as needed.
• Ability and stamina to work a minimum of 45 hours per week.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

• Knife skills are a plus.
• Involvement in community, school, local business, social, or not-for-profit activities is described as ideal for local shop marketing.

Responsibilities

• Train, coach, and develop shop team members and create development plans based on staff abilities.
• Interview, select, and hire people who represent Potbelly values.
• Build and maintain a positive shop culture that supports attraction and retention.
• Schedule Associates, Certified Trainers, and Shift Leaders effectively, while maintaining labor goals.
• Update the communication board with critical shop information and hold regular meetings with key shop staff.
• Delegate tasks and ensure a high standard of execution.
• Ensure security procedures and back-of-the-house procedural standards are followed.
• Count drawers and follow daily cash-handling procedures.
• Drive neighborhood shop marketing and promotions, including outside-shop recruiting and marketing activities.
• Control cost of goods, variances, inventories, and assigned profit-and-loss line items.
• Create a marketing plan and lead local shop marketing to increase sales, including community involvement.
• Spend 80–90% of work time on the shop floor in the Front of the House.
• Maintain deadlines and prioritize while running an effective shift.
• Comply with food, cleanliness, health, and safety standards.
• Handle customer complaints and issues effectively.
• Perform other duties as assigned.

Benefits

• Competitive pay with performance-based annual raises.
• Medical, dental, and vision insurance.
• Domestic partnership benefits.
• Paid parental leave.
• FSA and HSA with employer contribution.
• Commuter benefit program.
• 401(k) retirement savings plan with company match.
• Employee assistance program.
• Paid time off.
• Discount program.
• Flexible work schedule.
• Career growth opportunities.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed