General Manager - Mall of Georgia, GA

Fogo de Chão • Mall of Georgia, GA

4d

About The Position

The General Manager is responsible for the restaurant’s overall operational and financial success at Fogo de Chão. The role oversees Front of House and Heart of House Managers and the restaurant Office Assistant, and is accountable for developing leaders, staffing, guest satisfaction, brand consistency, revenue, and annual EBITDA performance. The General Manager also promotes safe operations for guests and employees and participates in facilities maintenance.

Requirements

• Five years of restaurant operations experience.
• High school diploma or equivalent.
• Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
• Ability to frequently lift and/or move up to 25 pounds.
• High endurance, mental acuity, and toughness to manage conflict and handle high-stress situations.
• Occasional travel is required.

Nice To Haves

• Three years of knowledge of churrasco and churrascaria cuisine preferred.
• Bachelor’s degree in hotel/restaurant management is desirable; a combination of experience and education will be considered.

Responsibilities

• Advise and oversee Front of House and Heart of House Managers and the restaurant Office Assistant.
• Attract, develop, and retain restaurant leadership; develop future restaurant leaders.
• Ensure appropriate staffing levels throughout the restaurant.
• Partner with the Sales Manager to grow group dining revenue, execute events, and monitor staffing and space yield for each date and time.
• Execute the Manager in Development Program for new managers in training.
• Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
• Ensure guest satisfaction and consistency in service and product quality.
• Review Guest Sentiment, identify trends and gaps, and create improvement plans.
• Master and ensure execution of Guest Ready Routines across shifts and daily, weekly, monthly, and quarterly schedules.
• Achieve revenue targets by monitoring key plan drivers, forecasting, and filling revenue gaps.
• Recognize local and industry dining trends.
• Manage the restaurant’s overall operational and financial success and achieve annual EBITDA targets.
• Evaluate and submit repair and maintenance requests in a timely manner as part of the Facilities Maintenance program.
• Ensure guest and employee safety.

Benefits

• Medical, dental, and vision insurance for full-time team members, beginning on the first day of the month following their start date.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits package including critical illness, hospital indemnity, accident coverage, permanent life insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED