General Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Milpitas, CA

14d•$175,000 - $185,000•Onsite

About The Position

The General Manager is responsible for all aspects of operations at the 229-room Sheraton San Jose Silicon Valley, including day-to-day staff management and the guest experience. The role provides leadership and strategic planning across departments to support Driftwood Hospitality Management’s service culture, effective operations, brand-standard compliance, owner returns, and guest satisfaction. The General Manager represents the Sheraton brand and hotel within the Silicon Valley community and builds relationships with ownership, DHM leadership, and local business, corporate, and civic partners. The hotel offers guest rooms, indoor and outdoor meeting and event space, catering, food and beverage services, and resort-style amenities. The position oversees hotel functions including sales and marketing, human resources, food and beverage, budgeting and forecasting, rooms, housekeeping, banquets and catering, and maintenance. The hotel operates 24 hours a day, seven days a week, and operational needs require a flexible schedule.

Requirements

At least 5 years of progressive hotel management experience.
At least 3 years as a General Manager or Hotel Manager of a full-service, branded hotel of comparable size and complexity; previous General Manager experience is essential.
Experience managing a hotel with significant meeting, banquet, and group business.
Strong owner-relations partnership experience, including budget presentations, owner reporting, and capital planning.
Financial acumen, including P&L ownership, budgeting, forecasting, labor management, cost control, and revenue management.
Demonstrated success in sales and marketing leadership with corporate, technology-sector, group, and event business.
Ability to create and develop a dynamic, diverse, and engaged team, including succession planning, training, and associate retention.
Working knowledge of California employment and labor law, health and safety requirements, and any applicable collective bargaining or union environment.
Excellent communication, negotiation, and relationship-building skills, including the ability to represent the hotel with executives, clients, and community partners.
Proficiency with hotel property management, revenue management, and Microsoft Office systems.
Commitment to guest service, brand standards, and maintaining a safe and secure property.
Willingness to work a flexible schedule, including evenings, weekends, and holidays, and availability for on-call needs.
Regularly stand, walk, and talk or hear; frequently use hands to finger, handle, or feel objects, or use a telephone.
Regularly lift and/or move up to 10–25 pounds and frequently lift and/or move up to 50 pounds.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; equivalent education and experience will be considered.
Experience with Marriott or Sheraton brand standards, systems, and the Marriott Bonvoy loyalty program.
Food and beverage experience.
Local Silicon Valley or Bay Area market knowledge and relationships.

Responsibilities

Oversee all aspects of hotel operations and day-to-day staff management.
Provide vision, leadership, and strategy to motivate associates to deliver exceptional service and achieve financial success.
Lead and support hotel departments, including sales and marketing, human resources, food and beverage, budgeting and forecasting, rooms, housekeeping, banquets and catering, and maintenance.
Execute sales and marketing campaigns and apply revenue management and financial controls to drive profitability.
Maintain compliance with Sheraton and Marriott brand standards, franchise requirements, and brand audits.
Lead guest satisfaction and quality-score performance.
Build and maintain relationships with ownership, DHM leadership, and the Milpitas and greater San Jose business, corporate, and civic community.
Develop effective teams through coaching, training, succession planning, and associate retention.
Support owner relations through budget presentations, owner reporting, and capital planning.