General Manager I - Store 4405 - Urbana, IL
About The Position
The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position leads the store team, helps Customers succeed, grows the business with integrity, maintains Professional Customer relationships and program growth, and is accountable for financial metrics and service and appearance standards. The role requires knowledge of store and automotive systems and parts, including the ability to identify, troubleshoot, and provide project assistance for DIY customers. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts that include rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. The schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability, with proven financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to communicate effectively in English, speak and write, and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
- Ability to review and analyze business reports, including profit-and-loss statements.
- Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
- Ability to work a variety of days, evenings, and weekends as needed.
- Ability to perform the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Nice To Haves
- Working knowledge of automotive systems.
- Spanish language skills.
- Bachelor’s degree in business or a related area.
- ASE certification.
- ASE P2 certification or equivalent ASE readiness.
- Proficiency with PowerPoint.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
- Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services, including battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
- Sales commission based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
