General Manager I - Store 4405 - Urbana, IL

Advance Stores Company•Urbana, IL

11d

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The role supports both sides of the business and requires knowledge of store and automotive systems, parts, and DIY troubleshooting and project assistance. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs. The position is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to execute and train on project and product quality recommendations, parts lookup and sourcing, store operations, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.