General Manager

Living Spaces Furniture•Memphis, TN

14d•$87,225 - $116,300

About The Position

The General Manager leads the entire store team and oversees daily store operations to achieve strong team member, guest, and financial outcomes. The role develops and implements business-growth strategies, coordinates performance goals and standard work for direct reports, and champions Foundational Excellence across the store. Success is measured by a positive employee culture, an exceptional guest experience, and achievement of company financial outcomes. The General Manager is responsible for store staffing, scheduling, sales and profit performance, guest satisfaction, talent development, leadership, budgeting, and operational execution. The role owns the store P&L, ensures brand presentation and standard procedures are followed, supports employee engagement and community efforts, and opens or closes the store as needed. The position manages the store leadership team and provides strategic direction, guidance, and motivation to direct reports.

Requirements

At least 5 years of experience in a direct customer-interactive environment.
At least 3 years of management experience in a high-volume environment.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to manage and supervise a store leadership team, delegate responsibilities, and provide guidance and motivation.

Nice To Haves

Bachelor’s degree in business, retail management, sales, merchandising, or a related field, or equivalent from a four-year college.
Equivalent combinations of education and experience will be considered.

Responsibilities

Ensure the store is staffed with the appropriate number of team members and talent to meet standard work expectations.
Schedule coverage to optimize productivity and efficiency.
Lead store teams in executing channel strategy and meeting sales, profit, and customer satisfaction goals.
Drive profitable outcomes through execution of Sales Leadership and Operations Standard Work.
Create a guest-first culture by measuring guest feedback, in-store engagement, and satisfaction through tools and social media reviews.
Use gap management and business plans for people and processes to improve current performance.
Collaborate with the Regional Director, Corporate Retail Operations, and corporate partners on customer service strategies that build brand awareness, engagement, education, and sales.
Collaborate cross-functionally on strategic store opportunities, concepts, processes, and department-level execution plans.
Align store strategies with company and division OKRs and achieve planned goals and key results.
Prepare and execute talent management and succession-planning strategies.
Recruit, lead, and develop team members and build passionate, high-performance teams.
Hold ongoing talent conversations to develop leadership skills and build the store leadership bench.
Champion leadership performance management and lead by example.
Coach, mentor, and guide team members; set clear expectations and hold teams accountable for results.
Manage budgets, resources, staffing, and operations according to business priorities.
Own the P&L and make financial decisions to support company and store profitability.
Ensure store brand presentation follows the Style Guides.
Drive results through focus on SOPs, retail processes, and procedures.
Engage store TEC teams and help develop employee-engagement plans and strategies.
Partner on community efforts that promote the brand.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Develop and execute company business strategies to attain board and shareholder goals.
Provide strategic advice to direct reports about market conditions and the company’s future.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trusted relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to maximize performance.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible non-exempt team members.
Expense reimbursement as required by applicable law and company policy.