General Manager Jobs

About The Position

Requirements

• Three (3) years experience in restaurant management.
• Well-versed in service techniques and experienced in training staff on these techniques.
• Diverse front of the house experience.
• Ability to satisfactorily communicate in English (speak, read, write) with both guests and co-workers.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, without supervision.
• Ability to maintain restaurant standards, policies and procedures.
• Ability to prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
• Ability to lead and direct a diverse workforce through training, coaching, counseling and progressive discipline where necessary.
• Ability to effectively write staff schedules in accordance with forecasted business levels and agreed upon staffing guidelines and service standards.
• Ability to work autonomously while maintaining restaurant and company procedures.
• Ability to make timely decisions within the parameters of guidance supplied by the Director of Operations.
• Ability to manage labor, beverage and operating supplies within budgeted or forecasted guidelines.
• Ability to work a variety of varying schedules.
• Punctuality, regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Adhere to all Federal, State and local, as well as company and property, health and safety standards.
• Liquor Awareness Certification.
• Thorough knowledge of all food and beverage menus.

Nice To Haves

• College graduate.
• Guest relations training.
• Additional language skills.
• Previous experience with POS system, preferably Toast.
• Ability to communicate in a second language, preferably Spanish.

Responsibilities

• Supervises the daily operations of the front of house and back of the house.
• Maintains P&L statements for the restaurant.
• Manages training and operational tools.
• Provides support to staff.
• Creates a safe work environment.
• Serves as the primary liaison between the Corporate Office and the restaurant.
• Implements and maintains a service and management philosophy.
• Ensures the restaurant and its staff adhere to all policies and procedures.
• Creates schedules for front of house and kitchen for all meal periods to budget and level of business.
• Supervises all staff service during scheduled shifts including but not limited to mornings, afternoons and weekends.
• Leads pre-shift meetings.
• Conducts training and ongoing training.
• Conducts reviews, goal setting, coaching and counseling.
• Provides Toast support to the restaurant.
• Distributes employee uniforms and maintains uniform inventory form.
• Provides feedback to staff on performance/disciplinary problems through one-on-one sessions as well as departmental meetings.
• Leads hiring process for the restaurant.
• Creates cleaning schedule.
• Schedules managers to level of business.
• Creates monthly inventory procedures.
• Assists in the development and execution of department training to educate employees on how to safely and thoroughly perform their tasks.
• Ensures that all company policies and procedures are consistently being adhered to by all restaurant staff.
• Communicates with guests concerning requests, inquiries, and information.
• Directs all in-restaurant banquets / large groups and catering.
• Actively involved in restaurant marketing efforts.
• Maintains active relationship with the surrounding community, trends and competition.
• Troubleshoots and reports functions for Toast.
• Monitors and responds to guest complaints to ensure guest satisfaction.
• Ensures that company core values and mission are present in daily operations.
• Plans and distributes work for shift being supervised.
• Orders and purchases products and materials needed for restaurant.
• Creates par levels.
• Controls flow and distribution of merchandise, materials and supplies.
• Ensures all daily cash reconciliation is accurate for the restaurant.
• Ensures all cash handling and tip reporting policies are being followed by all employees.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance