General Manager

GAS CITY XPRESS CAR WASH•Mansfield, OH

8d•$60,000 - $89,000•Onsite

About The Position

The General Manager is responsible for the overall performance of an individual car wash location. The role owns daily operations, financial results, team leadership, customer experience, safety execution, and facility standards. The General Manager leads the site team, executes company initiatives, and ensures operational discipline while driving revenue growth, membership acquisition, and cost control. Success is measured by membership growth, revenue performance, labor and cost management, safety compliance, customer satisfaction, and the development and retention of site-level leaders and team members. The General Manager must use independent judgment and discretion in performing their duties. The position directly supervises site-level employees and shift leaders, sets expectations and schedules, establishes performance standards, monitors productivity, and provides ongoing coaching and accountability. It requires regular field presence at the car wash, including evenings and weekends based on business needs.

Requirements

Previous leadership experience in retail, service, hospitality, or car wash operations.
Demonstrated ability to manage daily operations and lead teams effectively.
Strong customer service, communication, and organizational skills.
Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.
Basic computer proficiency and ability to use operational systems.
Mechanical aptitude and ability to identify and address minor maintenance issues.
Ability to work flexible hours, including evenings and weekends.
High school diploma or equivalent required.

Responsibilities

Own site-level performance, including revenue, memberships, labor efficiency, cost control, and profitability.
Execute daily operations to ensure consistent service, throughput, and site readiness.
Maintain efficient staffing schedules aligned with business demand and labor targets.
Monitor and manage site-level inventory, including chemicals, supplies, and operational materials.
Identify and resolve operational issues, including minor mechanical and maintenance needs.
Maintain accurate administrative records, including scheduling, inventory tracking, and required reporting.
Lead, coach, and develop site team members and shift leaders.
Hire, train, and onboard new employees in accordance with company standards.
Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
Maintain consistent training on systems, procedures, safety, and customer service expectations.
Foster a positive, accountable, and high-performing team culture.
Deliver a consistently positive customer experience across all touchpoints.
Resolve customer concerns promptly and professionally while minimizing claims and losses.
Drive site-level sales, membership growth, promotions, and local marketing initiatives.
Support fundraising and community engagement efforts as directed.
Execute company safety programs and ensure compliance with policies and procedures.
Maintain cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
Identify safety risks and take immediate corrective action.
Perform other duties as assigned to support business needs.
Directly supervise site-level employees and shift leaders; set clear expectations, schedules, and performance standards.
Monitor productivity and provide ongoing coaching and accountability.