Collision General Manager
About The Position
The General Manager leads the day-to-day operation of a collision center, ensuring compliance with established policies and procedures and delivering an exceptional customer experience. The role plans and implements daily operations to meet key performance indicators and insurance metrics, while coaching and empowering team members and maintaining high standards of professionalism and service. The General Manager leads by example and ensures effective alignment across the team. The position oversees the collision center’s financial and operational performance, facility and equipment upkeep, staff training and safety, repair workflow, capacity, and customer satisfaction. Duties and responsibilities may change at any time, and reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the collision center.
- Maintain a clean and organized repair facility.
- Monitor maintenance requirements for shop equipment, including the paint booth.
- Provide staff training as needed.
- Ensure staff wear appropriate safety gear and comply with the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure the labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
- Deliver a successful customer experience and maintain quality and professional service standards.
Benefits
- Annual paid time off (PTO), up to 80 hours annually.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance, with coverage effective Day 1 stated in the posting.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
