General Manager (583)

RaceTrac•Arlington, TX

About The Position

RaceTrac’s General Manager leads store operations, team development, profitability, and guest experience. The role oversees up to 45 employees and builds a culture focused on exceptional service, operational excellence, and growth. The General Manager executes store plans, manages staffing and payroll, monitors financial performance and inventory, and ensures food safety, compliance, cleanliness, and brand consistency. The position works with Co-Managers, Shift Managers, associates, vendors, and regional leadership to meet store goals and address operational needs.

Requirements

At least 5 years of retail, food service, or restaurant management experience.
Strong leadership, coaching, and team-building skills.
Ability to analyze business metrics and make data-driven decisions.
Proficiency in Microsoft Office Suite and financial reporting.
Knowledge of labor laws and staffing best practices.
High school diploma or GED, completed or in progress.
Ability to lift up to 50 pounds and perform physical tasks as needed.
Must obtain and maintain Manager Food Handler certification and an alcohol server permit if required.

Nice To Haves

High-volume retail, food service, or restaurant management experience.

Responsibilities

Execute the RaceTrac store plan accurately to maintain brand consistency and enhance the guest experience.
Build a guest-focused culture, improve guest interactions, and proactively address concerns.
Support an enjoyable environment for guests, team members, and vendors, including during busy or stressful periods.
Coach and train team members continuously on food safety and standards, and conduct regular quality checks.
Develop sales and marketing strategies, including team incentives, to support food promotions.
Identify compliance gaps, work with regional leadership to meet jurisdictional requirements, and maintain accurate records.
Oversee storewide training by supporting Co-Managers and Shift Managers in coaching, training, and giving feedback to associates.
Manage inventory processes, conduct audits and checks, investigate discrepancies and cash shrink, and maintain inventory control.
Analyze sales, margin, shrink, and labor reports; identify improvement opportunities; and communicate corrective action plans.
Visit competitors to assess the competitive landscape, encourage operational improvement ideas, and share insights with the regional team.
Communicate regularly with vendors about orders, delivery schedules, and issues; provide performance feedback and escalate concerns as needed.
Maintain communication channels across shifts so critical information reaches the appropriate staff.
Monitor store traffic and create schedules at least two weeks in advance, balancing staffing needs and labor costs.
Ensure payroll is executed accurately and on time and that associate hours are properly recorded.
Use sales trends, seasonality, and turnover data to determine staffing needs and keep the store adequately staffed.
Oversee written performance management, ensuring conversations are private, respectful, constructive, and documented.
Provide continuous feedback, coaching, and development support to team members.
Create an inclusive environment where team members feel valued, included, and empowered.