General Manager

Papa Johns•Springfield, TN

About The Position

The General Manager for Corporate Restaurant Operations manages all functions of a Papa Johns restaurant to ensure profitability. The role requires a self-sufficient leader who makes quality decisions and ensures that planning, forecasting, and systems are in place. The General Manager oversees restaurant operations and execution of company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices. The General Manager oversees all operational aspects of the restaurant and performs Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. When an Operations Manager is in place, restaurant team members and delivery drivers report to that manager; otherwise, they report to the General Manager. The role includes responsibility for customer service and product quality, staffing and team development, sales and profit performance, inventory and cash management, restaurant assets, maintenance, safety, and security. The position requires working 50 or more hours per week, including nights, weekends, and emergencies as needed.

Requirements

High school diploma or equivalent.
Serv-Safe or applicable local/state food service certification.
Basic accounting skills, including invoice reconciliation and financial statement analysis.
Cash-management skills.
Valid driver’s license under the laws of the state(s) where the employee works, insurance, a satisfactory vehicle, and ability to drive.
Must be at least 18 years old.
Ability to work 50 or more hours per week, scheduled or unscheduled, including nights, weekends, and emergencies.
Analytical skills and ability to use data to generate operational insights.
Planning and prioritization skills.
Financial and business acumen.
Effective and candid communication skills.
Problem-solving ability, including rigorous logic and innovative solutions.
Commitment to process improvement.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and adapt to changing situations.
Ability to communicate with, inform, and influence senior leaders.
Ability to work cross-functionally on multiple initiatives and advance projects successfully.

Nice To Haves

Two years of successful restaurant management or supervisory experience.
Bilingual ability in certain markets.

Responsibilities

Monitor product quality and customer service, identify deficiencies, and follow up with direct reports to address concerns.
Respond promptly and professionally to customer concerns; solicit and share customer feedback and use it to improve operations and brand loyalty.
Oversee training and execution of quality standards.
Oversee recruiting to meet staffing needs and ensure compliance with uniform and appearance standards.
Set performance expectations, conduct timely performance reviews, document performance issues, and take appropriate disciplinary action, up to and including termination.
Coach and develop direct reports, foster teamwork and a positive work environment, and implement team-member recognition programs.
Manage sales goals against budget and prior year by delivering prompt, friendly service and addressing trends such as ticket average and order frequency.
Pursue additional sales through traditional and non-traditional methods, local restaurant marketing, and community engagement.
Manage profit goals against budget and prior year; control food, labor, and other costs, use the FOCUS System to correct budget deviations, and develop plans to improve profits.
Perform administrative and cash-management duties.
Plan and manage inventory using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
Manage company assets by maintaining a clean, fully equipped restaurant and ensuring equipment operates properly.
Ensure the restaurant meets safety and security standards and oversee preventative maintenance and repairs.
Perform Operations Manager duties when that position is unavailable or unfilled.