General Manager

The Wendy's Company • West Point, MS

13d • Onsite

About The Position

The General Manager executes the store plan to achieve established standards, sales, local marketing programs, and profits. The role does this primarily through staffing, personnel training, store operations, and maintenance, with the goal of maximizing customer satisfaction. The General Manager oversees sales and costs, budgeting, staffing, quality, service, cleanliness, training, operational controls, policy compliance, administration, maintenance, employee relations, and performance management.

Requirements

• 1–2 years of management or operations experience in the restaurant industry.
• Ability to perform all restaurant operations positions and functions.
• Knowledge of Wendy's operating systems, procedures, policies, and procedures.
• Knowledge of P&L analysis and corrective measures.
• Knowledge of supervisory practices, planning and budgeting, interviewing practices, and training and development practices.
• College degree or equivalent experience in operations.

Responsibilities

• Meet budgeted sales and controllable cost targets; set controllable cost targets and develop plans to improve sales and profits.
• Develop and execute a local store marketing plan with the District Manager in response to market conditions and competitor activity.
• Set and meet monthly store budget goals, communicate anticipated variances to the District Manager, and create time-bound plans to resolve unfavorable trends.
• Review, analyze, and communicate budget and P&L information to staff and managers.
• Determine crew staffing requirements, ensure hiring occurs ahead of need, maintain management bench strength, and ensure adequate crew depth for each shift.
• Use the W.O.T.C. program and maintain processes for handling applications and files.
• Train management and crew in procedures for preparing and serving quality products, and assess product and service quality through customer conversations and store walk-throughs.
• Resolve customer complaints within 24 hours and respond promptly to customer comments.
• Measure service times and train personnel to respond promptly, demonstrate courtesy, and solicit customer feedback.
• Train personnel to maintain store cleanliness, write and execute a cleaning plan through delegation, and achieve consistently above-satisfactory Q.S.C. scores.
• Train personnel on new products and company standards; orient new managers and crew; manage Crew Orientation and Training; and maintain development plans for managers.
• Promote high-performing crew members to available crew leader and shift supervisor positions.
• Train managers in store systems, cost controls, problem-solving, Managing Better Shifts, leadership, and mentoring.
• Meet or exceed the 80% Q.S.C. level and conduct informal Q.S.C. inspections.
• Manage production labor and food costs using flowcharts, the build-to system, and store scheduling and positioning systems.
• Monitor and manage inventory levels to ensure product availability.
• Analyze weekly P&L results and review them with the management team; hold weekly manager meetings and set store priorities.
• Write and execute store plans based on priorities agreed with the District Manager, delegating responsibilities to other managers.
• Identify and address labor-efficiency problems, maintain and adapt store systems, and set meaningful daily operational goals.
• Follow company manuals and policies; maintain safe working conditions; comply with cash-control, security, accident-reporting, Health Department response, employee-file, time-card, EEO, and labor-law procedures; and ensure managers follow policies and procedures.
• Manage shifts using Managing Better Shifts guidelines or a similar checklist.
• Maintain a maximum 0.25% variance between reported and actual figures, submit paperwork on time, and conduct exit interviews as required by area procedures.
• Train crew and management in scheduled equipment cleaning and preventative maintenance, calibrate equipment as trained, and report and track maintenance issues through completion.
• Manage performance issues consistently, support employee retention, facilitate communication through manager meetings, and manage and communicate the grievance process.
• Conduct timely management performance reviews and take appropriate corrective action for crew and management performance problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager