General Manager II - Store 6695 - Locust, NC

Advance Auto Parts•Locust, NC

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires understanding store systems, automotive systems, and parts, as well as the ability to identify, troubleshoot, and provide project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs. The position is eligible for sales commission based on individual or store performance. The employer is an Equal Opportunity Employer and complies with applicable federal, state, and local nondiscrimination laws.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to become ASE P2 certified or demonstrate ASE-ready equivalent capability.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building action plans and holding the team accountable for executing them.
Select, hire, develop, performance-manage, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.