ASSISTANT GENERAL MANAGER - Pembroke, NC

SLIM CHICKENS•Pembroke, NC

3d•Onsite

About The Position

The Assistant Manager’s primary duty is managing the restaurant’s daily operations to ensure outstanding guest service. The Assistant Manager oversees the day-to-day activities of Shift Leaders and hourly staff. When the General Manager is absent, the Assistant Manager is the highest-ranking manager in the restaurant and is directly responsible for financial results, operations, staff development, customer service, and compliance with Company policies, procedures, standards, specifications, and applicable laws. The role includes overseeing restaurant operations, staffing and training, inventory, cash reconciliation, recordkeeping, scheduling, employee coaching and discipline, and communication with staff, guests, vendors, and the community. The Assistant Manager follows the General Manager’s direction and accomplishes objectives set by the General Manager.

Requirements

High school diploma or GED equivalent.
Ability to read, write, and communicate verbally well.
Proficient math skills and comfort with numbers.
Proficient computer skills.
Maturity and a professional demeanor.
Friendly, outgoing personality.
Well-groomed, professional appearance.
Positive attitude and self-discipline.
Willingness to work a flexible schedule, including extended hours.

Responsibilities

Oversee daily restaurant operations and ensure Company standards for food quality, service, and sanitation are met.
Manage and supervise Shift Leaders and hourly staff, assigning and directing their daily work.
Order inventory for all areas and operations to maintain appropriate product levels.
Reconcile cash registers at the opening and closing of each shift.
Maintain required records in accordance with Company policies and procedures and state and federal law.
Ensure staff compliance with Company standards and policies and with laws governing safety and food handling.
Recruit, interview, select, and hire staff for all positions.
Conduct orientation and train Shift Leaders and hourly staff.
Conduct performance reviews as requested by the General Manager and regularly review other hourly staff.
Provide ongoing feedback, coaching, and counseling regarding production, efficiency, and professionalism.
Carry out counseling, disciplinary action, or termination for Shift Leaders and hourly staff.
Recommend promotions, advancement, and other status changes to the General Manager.
Adjust staff schedules and working hours as needed to cover all shifts, and recommend scheduling or shift changes to the General Manager.
Approve overtime for hourly staff as necessary.
Maintain a professional attitude and appearance.
Communicate effectively with the General Manager, staff, guests, vendors, and the community.
Conduct management and staff meetings as directed by the General Manager.
Follow the General Manager’s direction, accomplish assigned objectives, and review objectives with staff as necessary.
Delegate tasks and responsibilities and address employee complaints, questions, and concerns.