Department Manager - Pembroke

NIKE•Pembroke Pines, FL

5d•Onsite

About The Position

The Department Manager, referred to at NIKE as a Coach, leads and supports a store team to deliver excellent customer experiences and meet business goals. The role involves coaching and training employees, putting NIKE’s Service Principles into practice, and representing the brand and its culture of sport. The manager works in a high-volume, fast-paced retail environment, helps customers make informed choices, and promotes an inclusive, supportive team culture. The manager applies retail expertise to store growth strategies and community partnerships, leads store operations and business results, and oversees staffing and employee development. The role is based at Nike Factory Pembroke in Pembroke Pines, Florida, and is full-time at 34–40 hours per week, including nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and ensure team members feel included and supported.
Train the team and implement NIKE’s Service Principles while representing the NIKE brand and culture of sport.
Lead a team that keeps store functions running seamlessly.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip store employees with the tools they need for their day-to-day responsibilities.
Lead store business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom through visual merchandising and onto the sales floor.
Support store growth strategies and build community partnerships.

Benefits

Employee discounts.
Healthcare.
Paid time off.
Education programs to develop and advance your career.
Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day you are hired.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost access to Optum Employee Assistance Program support for you and your family.
Discounts for you and your family from Nike, Converse, and Jordan of up to 50% off.