FT Supervisor- Pembroke
About The Position
The Shift Supervisor manages shift operations at a franchise-owned Tim Hortons restaurant, reporting to the Restaurant Manager(s). The role oversees hourly employees, facilities, and equipment to ensure standards for people, product, cleanliness, food safety, and customer service are consistently met. The supervisor leads by example, helps resolve customer concerns, supports employee training and performance, and monitors restaurant operations during the shift. The position is full-time, scheduled for mornings from 5 a.m. to 3 p.m., including weekends. Full-time Shift Supervisors are expected to work at least 37.5 hours per week and generally no more than 40 hours unless overtime is approved by a District Supervisor.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- At least 3 months of previous food service management experience.
- ServSafe Manager Certified.
- Strong problem-solving, organization, and time-management skills.
- Excellent knowledge of Tim Hortons products and procedures.
- Action- and results-oriented mindset.
- Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
- Excellent written and verbal communication skills and composure.
- Ability to prepare a variety of food and beverage items and oversee and train hourly employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights, from under 5 to 50 pounds.
- Ability to operate office equipment and a cash register system, including repetitive hand movements and use of a computer keyboard and electronic devices.
- Ability to communicate verbally to exchange information.
- Normal-range vision and hearing, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Lead by example in demonstrating and reinforcing positive customer service behaviors.
- Respond to customer service complaints, resolve problems, and turn negative situations into positive ones.
- Assist in scheduling staff breaks and tasks to maintain Tim Hortons standards throughout the day.
- Remain flexible on the floor to troubleshoot and address issues as needed.
- Pre-screen and interview employees for open positions.
- Support the restaurant’s training program and ensure employees have the tools and support they need.
- Supervise hourly employees during the shift, ensure alignment with company policies, and take corrective action when necessary.
- Stay updated on health and safety regulations and employment legislation.
- Provide management with ongoing feedback about operational issues.
- Ensure proper product merchandising and promote the principles of REV standards.
- Evaluate employee performance and focus on areas requiring improvement.
- Maintain a productive and safe work environment in accordance with company operating, food safety, security, health and safety, and employment standards.
- Monitor food flow and equipment maintenance to ensure safe food service.
- Stay informed of new information through available resources.
- Monitor and promptly respond to company email messages.
- Oversee restaurant staff, expedite customer orders as needed, and maintain a clean, well-run restaurant.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
