About The Position

The Physician Practices Supervisor supervises and coordinates administrative functions and day-to-day operations within an assigned office or division. The role oversees staffing, scheduling, payroll, budget, monthly deliverables, recruitment, staff development, performance management, and the handling of complex issues and complaints. The supervisor also supports departmental goals, special projects, and business analysis, and ensures the practice provides an excellent patient experience.

Requirements

  • High school diploma or equivalent.
  • Two years of medical office front- and back-end experience.
  • Critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships.
  • Ability to lead others and take appropriate action when required.

Responsibilities

  • Attend required meetings and participate in committees as requested.
  • Determine, coordinate, and supervise daily staffing assignments; oversee scheduling, payroll, and the overall department budget.
  • Manage day-to-day operations and monthly deliverables.
  • Participate in recruitment and hiring; supervise staff as assigned and help staff develop performance goals and objectives.
  • Assist with developing departmental goals, standards, and objectives that support the organization’s strategic plan and vision.
  • Support special projects and business analysis as requested.
  • Determine and justify needs for systems, equipment, and supplies; monitor usage and oversee proper working order and supply stock.
  • Lead the handling and resolution of complex issues and complaints.
  • Round with patients and visitors in the practice to ensure an excellent patient experience.
  • Supervise staff relations, including performance management, staff satisfaction, and conflict management.
  • Provide direction, orientation, training, coaching, and mentoring to staff.
  • Perform or assist with performance evaluations and disciplinary actions.
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