About The Position

The Medical Assistant performs routine clinical and administrative duties in support of an assigned area or office. Under the supervision of a physician, physician assistant, nurse practitioner, or nurse, the Medical Assistant assists with patient assessments and treatments, performs basic diagnostic procedures and specimen collection, and documents patient care. The role also supports appointment readiness, patient communications, administrative workflows, and upkeep of examination areas, equipment, and medical supplies. The position requires critical thinking, effective communication, decisive judgment, and the ability to work with minimal supervision in a stressful environment. For Physician Practices (MPG, MPC, and UCC), the employee must be willing to travel to other locations based on business needs; mileage reimbursement is provided. The position is primarily for office workers and is not eligible for shift differential.

Requirements

  • Graduate of an accredited EMT (Emergency Medical Technician) or Medical Assistant diploma program, Medical Assistant registration or certification, or six months of patient care experience.
  • Six months of patient care experience may substitute for graduation from an accredited Medical Assistant or EMT program.
  • Current BLS credential through an accepted option listed: American Heart Association E-Card, American Heart Association non-E-Card certification, Grace employee credential grace period, or Red Cross certification.
  • Critical thinking skills, effective communication skills, decisive judgment, and ability to work with minimal supervision.
  • Ability to work in a stressful environment and take appropriate action.
  • Willingness to travel to other locations based on business needs for Physician Practices (MPG, MPC, and UCC).

Responsibilities

  • Follow up on reported issues and assist with service recovery.
  • Perform basic diagnostic procedures and specimen collection, including phlebotomy, splint application, and procedural tray or room setup.
  • Manage and facilitate in-basket messages and patient phone calls.
  • Review patient charts to ensure imaging is available and pertinent information is ready for appointments.
  • Assist with patient assessments and treatments under the supervision of a physician, physician assistant, nurse practitioner, or nurse.
  • Obtain and accurately document vital signs, height and weight, brief history of current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
  • Perform assigned administrative or clerical duties, including scanning, reception, scheduling, data entry, and patient registration.
  • Maintain equipment and medical supplies, including reordering, stocking, cleaning and disinfecting according to protocol, and troubleshooting.
  • Maintain examination areas.
  • Monitor and communicate changes in patient condition, document care provided, provide discharge instructions, and follow up with patients as needed.
  • Recognize emergent situations and seek help.
  • Activate MyChart accounts where appropriate.
  • Ensure Telehealth connectivity for scheduled appointments and troubleshoot as needed.
  • Round with patients in the practice to ensure the Excellent Patient Experience is met.
  • Review and document Social Determinants and provide education or resources as needed.

Benefits

  • $2,500 sign-on bonus
  • Mileage reimbursement for travel between locations
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