Department Manager - Pembroke

Nike•Pembroke Pines, FL

7d•Onsite

About The Position

The Department Manager, referred to at NIKE as a Coach, leads and inspires a team to deliver excellent customer experiences while ensuring team members feel included and supported. The role represents the NIKE brand and its culture of sport, promotes customer service, and helps create positive experiences for customers, colleagues, and the community. The manager uses retail expertise to drive store growth strategies, develop community partnerships, and lead business results. Responsibilities span recruiting and onboarding, team development, store operations, business metrics, and managing products from the stockroom through visual merchandising and onto the sales floor. The position is full time at Nike Factory Pembroke in Pembroke Pines, Florida, for 34–40 hours per week, including nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and ensure team members feel included and supported.
Train the team and implement NIKE Service Principles.
Help lead store functions and ensure they run seamlessly.
Attract, assess, and onboard new team members to ensure the store is staffed.
Provide store employees with the tools they need to succeed in their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Drive store growth strategies and create opportunities to build community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day you're hired.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
Nike, Converse, and Jordan discounts for the employee and family, up to 50% off.