General Manager I - Store 9481 - Pembroke Pines, FL

Advance Auto Parts•Pembroke Pines, FL

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position calls for understanding store and automotive systems, parts knowledge, and the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales goals, and other business demands. The schedule is based on the needs of the business.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Use Microsoft Word and Excel effectively.
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Review and analyze business reports, including profit and loss statements.
Hold others accountable, inspect work quality, and provide inspiring feedback.
Work a range of days, evenings, and weekends as needed.
Ability to locate and stock parts; demonstrate safety knowledge and skills.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Execute and train project and product quality recommendations; advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Execute and train store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Recruit, select, hire, and develop quality Team Members, and build and grow Professional Customer relationships.

Nice To Haves

Working knowledge of automotive systems.
Spanish language ability.
Proficiency with Microsoft PowerPoint.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.