General Manager I - Store 9481 - Pembroke Pines, FL

Advance Stores Company•Pembroke Pines, FL

7d•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the store’s business. The role inspires and develops the team, helps customers succeed, grows the business with integrity, and maintains understanding of store systems, automotive systems, parts, and DIY troubleshooting and project assistance. The General Manager develops Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations, store processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, and POS and parts lookup systems.
Ability to recruit, select, hire, and develop Team Members and build and grow relationships with Professional Customers.
Ability to meet the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.