ASSISTANT GENERAL MANAGER - Pembroke, NC

Slim Chickens•Pembroke, NC

5d•Onsite

About The Position

The Assistant Manager oversees the restaurant’s daily operations to support outstanding guest service and ensure Company standards for food quality, service, sanitation, and compliance are met. The role manages Shift Leaders and hourly staff, assigns and directs work, and oversees inventory, cash register reconciliation, and required records. In the absence of the General Manager, the Assistant Manager is the restaurant’s highest-ranking management team member and is directly responsible for financial results, operations, staff development, customer service, and compliance with Company policies and applicable laws. The position recruits, hires, trains, coaches, and evaluates staff; manages staffing and scheduling needs; and follows the General Manager’s direction and objectives.

Requirements

High school diploma or GED equivalent.
Ability to read, write, and communicate verbally well.
Proficient math skills and comfort with numbers.
Proficient computer skills.
Maturity and professional demeanor.
Friendly, outgoing personality.
Well-groomed, professional appearance.
Positive attitude and self-discipline.
Willingness to work a flexible schedule, including extended hours.

Responsibilities

Oversee day-to-day restaurant operations and ensure standards for food quality, service, and sanitation are met.
Manage and supervise Shift Leaders and hourly staff; assign and direct daily work.
Order inventory to maintain appropriate product levels.
Reconcile cash registers at the opening and closing of each shift.
Maintain required records and ensure compliance with Company policies and procedures and state and federal laws, including safety and food-handling requirements.
Recruit, interview, select, and hire staff for all positions.
Conduct orientation and train Shift Leaders and hourly staff.
Conduct performance reviews as requested by the General Manager and on a regular basis for other hourly staff.
Provide ongoing feedback, coaching, and counseling on production, efficiency, and professionalism.
Handle counseling, disciplinary action, or termination of Shift Leaders and hourly staff.
Recommend promotions, advancement, status changes, and scheduling or shift changes to the General Manager.
Adjust staff schedules and work hours as needed to ensure shift coverage.
Approve overtime for hourly staff as necessary.
Maintain a professional attitude and appearance and communicate effectively with the General Manager, staff, guests, vendors, and community members.
Conduct management and staff meetings as directed by the General Manager, review objectives, and delegate tasks and responsibilities.
Resolve employee complaints, questions, or concerns.