General Manager Jobs

About The Position

Requirements

• High school diploma.
• At least 2 years of experience managing or supervising a team in a restaurant or similar retail customer-service business.
• Valid driver’s license and proof of adequate car insurance.
• Basic computer knowledge, including Microsoft Word, Excel, and general POS functionality.
• Experience with OSHA, EEOC, other federal and state laws, and local statutes.
• ServSafe Certification.
• Ability to work at least 45 hours per week, including a mix of daytime and nighttime shifts and at least one weekend per month; holidays or special events may also be required.
• Ability to work safely in a noisy area and under stressful conditions or irregular hours.
• Ability to inspect store sites by walking, bending, stretching, squatting, and kneeling; stand for up to eight hours; lift up to 50 pounds, using assistance when available; and sit for prolonged periods while working at a computer.
• Ability to work with frequent exposure to high temperatures, extreme cold, water and sanitation solutions, produce, dairy, and allergens.

Nice To Haves

• Associate or bachelor’s degree in business, hospitality management, or a similar field.
• Personal passion for health and fitness.

Responsibilities

• Recruit, source, interview, hire, onboard, and schedule team members in alignment with the company’s mission and service expectations.
• Guide new team members through orientation and ensure the store has a certified trainer.
• Plan, organize, and delegate shift tasks to meet team and guest needs and support effective store operations.
• Schedule, communicate, and conduct training; identify skill gaps, customize training, mentor team members, and support career progression.
• Use operational tools, including P&L statements, daily checklists, cash and deposit logs, and Data Central scheduling and inventory tools, to maintain operational excellence.
• Ensure compliance with food safety requirements and maintain store appearance, cleanliness, and brand standards.
• Communicate daily plans to Team Captains so they can run effective shifts.
• Manage store cash activities and validate and reconcile cash and time logs, identifying accuracy and coaching opportunities.
• Review the store environment and KPIs to identify issues and opportunities, then adjust operations as needed.
• Develop local store marketing plans and support brand initiatives through community outreach and special events.
• Establish weekly inventory plans, maintain inventory flow, and ensure product placement and quantities support sales while minimizing waste.
• Maintain store setup according to expectations, store-specific needs, pars, and plan-o-grams.
• Set performance expectations, provide regular feedback and coaching, and conduct performance reviews.
• Recognize individual and team accomplishments using company programs and other effective methods.
• Promote and implement company guidelines through action planning and team leadership.
• Drive collaboration across departments to streamline processes and improve communication.
• Oversee daily team workflow and handle team-member discipline and termination in accordance with company policy.
• Recruit, interview, hire, and train individual-contributor staff.

Benefits

• Free smoothies
• Flexible work schedules
• Office lunches and parties
• Monthly fitness challenges
• Free gym access
• Fun work activities
• Benefits package (specific benefits not detailed)