General Manager, Glass Division

Construction Resources•Santa Rosa Beach, FL

About The Position

Construction Resources is seeking a strategic, results-driven General Manager to lead and oversee operational performance across its Glass Division. The role is responsible for driving efficiency, profitability, quality, safety, and customer satisfaction across glass operations, including fabrication, installation, service, scheduling, project coordination, and warehouse functions, as applicable. The General Manager works closely with sales, project management, field teams, and executive leadership to ensure projects are completed safely, accurately, on schedule, and within budget. This hands-on leadership role involves developing strong teams, implementing scalable processes, managing financial performance, and identifying opportunities to improve operational execution and support business growth. The position is full-time and requires overtime as business needs dictate. Physical demands include regularly speaking or hearing; frequently sitting for extended periods, standing, walking, climbing stairs, using hands to handle or feel objects, and reaching with the hands and arms. The role requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Significant experience in operations leadership, preferably in glass, glazing, construction, building materials, specialty contracting, or installation services.
Demonstrated success managing multiple operational functions, teams, and competing business priorities.
Strong understanding of project execution, scheduling, labor management, inventory control, quality assurance, and customer service.
Proven ability to manage budgets, analyze financial performance, control operating costs, and improve profitability.
Experience leading and developing managers, supervisors, and frontline employees.
Strong problem-solving, organizational, communication, and decision-making skills.
Ability to interpret operational and financial reports and translate performance data into actionable improvements.
Proficiency with business systems, project management tools, and Microsoft Office applications.
Ability to balance strategic planning with hands-on operational leadership in a fast-paced environment.
Bachelor’s degree in business administration, Operations Management, Construction Management, or a related field preferred; equivalent relevant experience will be considered.

Nice To Haves

Experience overseeing glass fabrication, commercial or residential glazing, shower enclosures, mirrors, glass doors, storefront systems, or related specialty glass products.
Familiarity with construction drawings, measurements, estimating, material takeoffs, fabrication processes, and installation requirements.
Experience managing field installation teams, service operations, project schedules, and subcontractor relationships.
Experience leading operations across multiple locations or business units.
Demonstrated success implementing process improvements that increase productivity, reduce rework, improve customer satisfaction, and strengthen margins.

Responsibilities

Oversee day-to-day Glass Division operations and coordinate fabrication, installation, service, scheduling, and project execution.
Set operational priorities, performance standards, and accountability measures aligned with business objectives.
Monitor project workflows from order intake and measurements through procurement, fabrication, delivery, installation, and completion.
Identify bottlenecks and inefficiencies and implement solutions to improve productivity and turnaround times.
Standardize operating procedures and best practices across applicable teams and locations.
Ensure staffing, equipment, materials, and other resources are available to meet demand and project commitments.
Develop and manage operating budgets, monitor expenses, and drive divisional profitability.
Review financial and operational metrics, including revenue, gross margin, labor costs, productivity, rework, material waste, and project profitability.
Identify opportunities to improve margins, control costs, and increase efficiency while maintaining quality and customer service.
Partner with sales and executive leadership on growth, capacity planning, forecasting, and strategic initiatives.
Review performance and develop action plans to address gaps and improve results.
Lead, develop, and support operations managers, supervisors, project coordinators, installers, fabricators, and other employees.
Set clear expectations, goals, and performance metrics and foster accountability, collaboration, and continuous improvement.
Coach and develop leaders, assess staffing and workforce capacity, and partner with Human Resources and Talent Acquisition on workforce planning, recruiting, onboarding, retention, and employee development.
Ensure projects meet accuracy, safety, schedule, budget, and quality requirements.
Coordinate with sales, estimating, project management, and customer-facing teams to support a smooth transition from sale through project completion.
Establish communication and escalation processes for delays, installation challenges, material issues, and customer concerns.
Oversee resolution of customer complaints, service issues, warranty claims, and installation deficiencies.
Promote accountability for workmanship, measurements, material handling, and timely work completion, and build relationships with customers, industry partners, vendors, and internal teams.
Promote a safety-first culture across warehouse, fabrication, transportation, and field installation operations.
Ensure compliance with workplace safety requirements, company policies, building codes, and industry standards.
Oversee quality-control practices, ensure appropriate training, equipment, and procedures, and investigate incidents or recurring quality issues and implement corrective actions.
Evaluate workflows, systems, and procedures and implement processes and tools to improve visibility into project status, scheduling, labor utilization, inventory, and performance.
Collaborate with sales, finance, procurement, warehouse, and executive leadership to align operations with business priorities.
Use reporting and performance data to identify trends, forecast capacity, and support decision-making.
Lead change initiatives that improve consistency, scalability, accountability, and business performance.