General Manager, Glass Division

Construction Resources•Santa Rosa, FL

About The Position

Construction Resources is seeking a strategic, results-driven General Manager to lead operational performance across its Glass Division. The role oversees glass operations, including fabrication, installation, service, scheduling, project coordination, and warehouse functions as applicable. The General Manager works with sales, project management, field teams, and executive leadership to ensure projects are completed safely, accurately, on schedule, and within budget. This hands-on leadership position is responsible for developing strong teams, implementing scalable processes, managing financial performance, and improving operational execution in support of business growth. It balances strategic planning with day-to-day operational leadership, with a focus on efficiency, profitability, quality, safety, and customer satisfaction.

Requirements

Significant experience in operations leadership, preferably in glass, glazing, construction, building materials, specialty contracting, or installation services.
Demonstrated success managing multiple operational functions, teams, and competing business priorities.
Strong understanding of project execution, scheduling, labor management, inventory control, quality assurance, and customer service.
Proven ability to manage budgets, analyze financial performance, control operating costs, and improve profitability.
Experience leading and developing managers, supervisors, and frontline employees.
Strong problem-solving, organizational, communication, and decision-making skills.
Ability to interpret operational and financial reports and turn performance data into actionable improvements.
Proficiency with business systems, project management tools, and Microsoft Office applications.
Ability to balance strategic planning with hands-on operational leadership in a fast-paced environment.

Nice To Haves

Bachelor's degree in business administration, Operations Management, Construction Management, or a related field; equivalent relevant experience will be considered.
Experience overseeing glass fabrication, commercial or residential glazing, shower enclosures, mirrors, glass doors, storefront systems, or related specialty glass products.
Familiarity with construction drawings, measurements, estimating, material takeoffs, fabrication processes, and installation requirements.
Experience managing field installation teams, service operations, project schedules, and subcontractor relationships.
Experience leading operations across multiple locations or business units.
Demonstrated success implementing process improvements that increase productivity, reduce rework, improve customer satisfaction, and strengthen margins.

Responsibilities

Oversee day-to-day Glass Division operations and coordinate fabrication, installation, service, scheduling, and project execution.
Set operational priorities, performance standards, and accountability measures.
Monitor project workflows from order intake and measurements through procurement, fabrication, delivery, installation, and completion.
Identify and address bottlenecks, scheduling challenges, and process inefficiencies; standardize procedures and best practices.
Ensure staffing, equipment, materials, and other resources are available to meet demand and project commitments.
Develop and manage operating budgets, monitor expenses, and drive profitability.
Review financial and operational metrics, including revenue, gross margin, labor costs, productivity, rework, material waste, and project profitability.
Identify opportunities to improve margins, control costs, and increase efficiency while maintaining quality and customer service.
Partner with sales and executive leadership on growth, capacity planning, forecasting, and strategic initiatives.
Review operational performance and create action plans to address gaps and improve results.
Lead, develop, and support operations managers, supervisors, project coordinators, installers, fabricators, and other team members.
Set expectations, goals, and performance metrics; foster accountability, collaboration, and continuous improvement.
Coach leaders, assess staffing and workforce capacity, and partner with Human Resources and Talent Acquisition on workforce planning, recruiting, onboarding, retention, and employee development.
Ensure projects are completed accurately, safely, on schedule, within budget, and in accordance with quality standards.
Coordinate with sales, estimating, project management, and customer-facing teams to support project transitions from sale through completion.
Establish communication and escalation processes for delays, installation challenges, material issues, and customer concerns.
Oversee resolution of customer complaints, service issues, warranty claims, and installation deficiencies.
Promote quality workmanship, accurate measurements, proper material handling, and timely completion.
Build working relationships with customers, builders, contractors, developers, designers, vendors, and internal business partners.
Promote a safety-first culture and ensure compliance with workplace safety requirements, company policies, building codes, and industry standards.
Oversee quality-control practices and ensure appropriate training, equipment, and procedures for safe handling, fabrication, transportation, and installation of glass products.
Investigate operational incidents and recurring quality issues and implement corrective actions.
Evaluate workflows, systems, and procedures; implement processes and tools that improve visibility into project status, scheduling, labor utilization, inventory, and operational performance.
Collaborate with sales, finance, procurement, warehouse, and executive leadership to align operations with business priorities.
Use reporting and performance data to identify trends, forecast capacity needs, and inform decisions.
Lead change initiatives that improve consistency, scalability, accountability, and business performance.