Planet Fitness - Assistant General Manager - Full Time - Bellevue

Taymax Group•Nashville, TN

3d•Onsite

About The Position

The Assistant General Manager assists the Club Manager with oversight of club operations to provide an exceptional “Judgement Free” member experience and help build a positive, enthusiastic team and financially successful club. The role supports staff recruitment, training, scheduling, supervision, customer service, membership activities, facility cleanliness and maintenance, supplies, reporting, marketing promotions, and bank deposits. The Assistant General Manager also performs front-desk duties and provides backup support to the Club Manager and other employees as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hard-working, enthusiastic, energetic, and passionate about health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and own reliable transportation.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, and supervision to ensure shifts are covered and service standards are met.
Help resolve or escalate employee issues, process weekly payroll as needed, and provide backup coverage for absent employees.
Participate in front-desk activities, including greeting members and guests, answering phones, checking in members, touring and signing up new members, logging amenities, and communicating updates or events.
Handle member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance, including cleaning the front desk, lobby, and facility, removing trash, cleaning windows and mirrors, mopping spills, and re-racking weights.
Help identify equipment or facility repairs and promptly communicate needs to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club’s budget.
Help track weekly, monthly, and annual statistics and reports.
Manage marketing efforts and ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties based on club needs.