Planet Fitness - Assistant General Manager - Full Time - Bellevue

Taymax Group•Nashville, TN

4d•$15 - $15•Onsite

About The Position

The Assistant General Manager assists in overseeing club operations to provide an exceptional “Judgement Free” member experience and works closely with the Club Manager to foster a positive, enthusiastic team atmosphere and a financially successful club. The role supports staff hiring, training, scheduling, supervision, payroll, customer service, facility cleanliness and maintenance, supply ordering, reporting, marketing promotions, and bank deposits. The Assistant General Manager also participates in front desk duties and helps resolve member and employee concerns.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager.
Schedule and supervise staff to ensure shifts are covered.
Ensure staff provides exceptional customer service and help resolve or escalate employee issues.
Assist with weekly employee payroll administration and processing.
Provide backup coverage when employees are absent.
Participate in front desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance, including cleaning the front desk and lobby, facility cleaning, trash removal, window and mirror cleaning, and re-racking weights.
Identify equipment or facility repairs needed and communicate them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club's designated budget.
Track statistics and prepare reports on a weekly, monthly, and annual basis.
Manage marketing efforts and ensure staff members are informed and trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.