General Manager-Rochester Hills, MI
About The Position
The General Manager leads and oversees the success of a Panera bakery-cafe, taking ownership of operations and making strategic decisions. The role focuses on building a high-performing team, creating an environment where employees can thrive, and ensuring guests receive a welcoming experience and high-quality food and service. The General Manager is responsible for staffing, scheduling, hiring, onboarding, training, employee development, performance management, and succession planning. They guide managers in people processes and Panera’s Guiding Values & Behaviors, ensure company strategies and operational standards are followed, and maintain compliance with company policies and applicable regulations. The position also oversees costs and inventory and helps maintain a healthy, safe workplace and a culture of warmth, belonging, growth, and trust. The role requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. The General Manager must be able to lift, carry, push, or pull objects weighing up to 25 pounds and stand and walk for up to six hours. Clear communication and the ability to understand directions in a loud environment are also required. Any job offer is conditional upon the results of a background check.
Requirements
- At least 18 years of age.
- Proven ability to drive positive results through strong business acumen.
- Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Availability for flexible hours, including nights and weekends.
- Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
- Ability to stand and walk for up to six hours.
- Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
- Any job offer is conditional upon the results of a background check.
Nice To Haves
- Three or more years of restaurant General Manager experience preferred.
- ServSafe certification, or ability to achieve it.
Responsibilities
- Lead all aspects of the bakery-cafe team, including staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
- Hire, onboard, and train new team members; motivate, engage, inspire, and celebrate the team.
- Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
- Develop managers as subject-matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Follow operational procedures to execute company strategies and initiatives.
- Ensure guests are delighted by the quality of the food, service, and staff, and build relationships that encourage guest loyalty.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food-safety, and company-culture standards.
- Manage the bakery-cafe’s overall costs and inventory.
- Help build a culture of warmth, belonging, growth, and trust.
Benefits
- Competitive pay and eligibility for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
