General Manager (Auburn Hills, MI)

Westlake Ace Hardware•Auburn Hills, MI

About The Position

The General Manager is responsible for ensuring superior customer service and effective overall store operations. The role develops associates at all levels, drives sales and profitability, manages expenses and payroll, and ensures effective inventory management, merchandising, and compliance with Westlake policies and procedures. The General Manager also oversees store support programs, hiring and training, loss prevention, safety, audits, and community engagement.

Requirements

High school diploma or GED equivalent.
Previous retail management experience.
Ability to stand, walk, lift up to 25 pounds, and climb.
Ability to exhibit and incorporate the company’s Core Values into daily decisions and interactions.

Nice To Haves

Hardware experience preferred.

Responsibilities

Represent Westlake Ace Hardware positively and provide friendly, proactive customer service, including greeting and thanking customers, answering calls and pages, addressing complaints, and helping resolve problems.
Maintain excellent product knowledge and knowledge of store layout and product locations.
Supervise the general operations of the entire store and ensure a positive, professional, and safe work environment.
Order and maintain desirable inventory levels, manage inventory shrink, and take corrective action when needed.
Manage preventative maintenance and repairs to protect and maximize the use of store assets.
Oversee receiving, checking in, stocking, back stock, and safe and efficient forklift operations.
Oversee the daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
Ensure weekly price changes, monthly cycle counts, negative on-hand reports, current signage, special orders, rain-checks, and advertising signage and merchandise are completed properly.
Maintain a clean and orderly sales floor, including end caps and advertised goods.
Manage the store’s profit and loss and related reports; assist the District Manager with sales and expense budgeting.
Manage payroll and other controllable expenses and implement Store Support programs.
Attend trade shows and seminars with company guidance, and assist with district special projects.
Ensure successful loss prevention, safety, and internal audits.
Conduct weekly management staff meetings and ensure effective training and development for associates.
Recruit, hire, schedule, review, reward, coach, and support the advancement of store associates, including management.
Participate in the community through civic organizations and community-minded involvement.
Lead by example and encourage associates to improve merchandising, control expenses, and increase sales.
Perform other duties as assigned.