Department Manager - Nike Auburn Hills

Nike•Auburn Hills, MI

About The Position

The Department Manager, referred to at NIKE as a Coach, leads and inspires a team to deliver excellent customer experiences while ensuring team members feel included and supported. The role represents NIKE’s brand and culture of sport, trains employees, and implements service principles. It also uses retail expertise to drive store growth strategies and build community partnerships. The manager helps keep store functions running smoothly, attracts, assesses, and onboards team members, equips employees for their daily responsibilities, and leads store business results and critical metrics. Responsibilities include budgeting, planning, customer service, sales, people leadership, management, and managing products from the stockroom through visual merchandising to the sales floor.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and ensure team members feel included and supported.
Train the team and implement NIKE Service Principles.
Lead a team that keeps all store functions running seamlessly.
Attract, assess, and onboard future teammates to ensure the store is staffed.
Equip store employees with tools needed for their day-to-day responsibilities.
Lead store business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Drive store growth strategies and create opportunities to build community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
Optum Employee Assistance Program support at no cost for the employee and family.
Discounts for the employee and family from Nike, Converse, and Jordan, up to 50% off.
Education programs to develop and advance a career.