Department Manager - Nike Auburn Hills

NIKE•Auburn Hills, MI

About The Position

The Department Manager, referred to as a Coach, leads and inspires a store team to deliver excellent customer experiences and achieve business results. The role represents the NIKE brand and its culture of sport while supporting an inclusive, positive, and engaging environment for customers and team members. The manager uses retail expertise to support store growth strategies and community partnerships, and helps employees develop and succeed. Responsibilities span staffing, training, customer service, sales, people leadership, business metrics, and product management from the stockroom through visual merchandising and the sales floor.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver excellent customer experiences and help team members feel included and supported.
Keep store functions running seamlessly by leading the store team.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip and train store employees with the tools they need for their day-to-day responsibilities, implementing NIKE Service Principles.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, and people leadership and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Support store growth strategies and opportunities to build community partnerships.
Use conflict-resolution tools and employee coaching and counseling to support team members.

Benefits

Employee discounts, including discounts for the employee and family from Nike, Converse, and Jordan of up to 50%.
Healthcare, including medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program, including access to Optum support at no cost for the employee and family.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
Education programs to develop and advance a career.