General Manager-Rochester Hills, MI
About The Position
The General Manager leads a high-performing bakery-cafe team and oversees the cafe’s operations and overall success. The role owns staffing, scheduling, team development, performance management, training, and succession planning; makes strategic decisions; and creates an environment where team members can thrive and guests receive welcoming, high-quality service. The General Manager ensures company strategies and operational procedures are followed, goals and quality standards are met, and guests are delighted by the food, service, and staff. The role also manages costs and inventory, maintains a healthy and safe workplace that meets applicable standards, and helps build a culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Offers are conditional on a background check.
Requirements
- At least 18 years of age.
- Proven ability to drive positive results through strong business acumen.
- Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Ability to work flexible hours, including nights and weekends, amid shifting priorities.
- Ability to lift, carry, push, or pull objects weighing 25 pounds.
- Ability to stand and walk for up to 6 hours.
- Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
- Any job offer is conditional upon the results of a background check.
Nice To Haves
- 3 or more years of restaurant General Manager experience preferred.
- ServSafe certification, or ability to obtain it.
Responsibilities
- Lead all aspects of the bakery-cafe team, including staffing, scheduling, people development, career development, performance management, training, and succession planning.
- Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
- Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
- Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Follow operational procedures and execute company strategies and initiatives.
- Ensure guests are delighted by the quality of the food, service, and staff, and build relationships that foster long-term guest loyalty.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets Panera’s health, food, safety, and culture standards.
- Manage the bakery-cafe’s costs and inventory.
- Help build a culture of warmth, belonging, growth, and trust, while modeling Panera’s Guiding Values & Behaviors.
Benefits
- Competitive pay and eligibility for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, life, and pet insurance.
- 401(k) with matching available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
