General Manager

LUV Car Wash•Spring Valley, NV

5d•$55,000 - $60,000

About The Position

LUV Car Wash is seeking a General Manager to lead a site, build and develop a team, oversee operations, and support the company’s mission and values. The role is accountable for a safe, efficient site that meets operational and service standards while driving customer satisfaction and membership sales. The General Manager reports to the District Manager. The position includes recruiting, training, coaching, and developing teammates; establishing accountability for operating procedures; managing staffing and payroll processes; and partnering with the District Manager, Human Resources, and Facilities. The General Manager also oversees customer concerns, site safety and compliance, equipment maintenance coordination, and local outreach and sales efforts. The role involves occasional prolonged walking or standing, working outdoors in varying weather conditions, and lifting up to 25 pounds unassisted.

Requirements

At least three years of management experience.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize.

Nice To Haves

High school diploma or equivalent preferred.
Bachelor’s degree in business management, hospitality, or a related field is a plus.
Management experience in restaurants or hospitality is highly preferred.
Experience in the car wash or automotive industry is a plus.

Responsibilities

Recruit, train, coach, and develop teammates.
Create a culture of accountability for LUV’s operational procedures and ensure new teammates complete onboarding, orientation, and training processes.
Stay informed about process changes and enhancements; develop, coach, and counsel Assistant General Managers and high-potential hourly teammates.
Partner with Human Resources on disciplinary matters, investigations, and terminations.
Partner with the District Manager on local volume and sales through community outreach and marketing, and on budget planning and forecasting.
Manage incoming inquiries promptly and courteously, and follow up on action items accurately.
Review Paylocity reports, approve payroll information on time, and submit commissions through the proper channels.
Complete required checklists to standard and by their deadlines.
Ensure teammates use prescribed sales scripts and guide-on procedures.
Ensure safe site operations and compliance with applicable regulatory, local, state, and federal requirements.
Build customer relationships through superior service to support membership sales.
Create weekly schedules and manage site labor according to LUV Car Wash standards.
Monitor site operations throughout shifts, converse with customers, and ensure safety, efficiency, service standards, and customer satisfaction.
Handle customer issues and complaints, partnering with the District Manager as needed to resolve them promptly and support customer retention.
Partner with Facilities to ensure equipment is maintained and safely operated, and maintenance requests are fulfilled promptly to minimize downtime.
Remain current on applicable job competencies, company policies, and company affairs through appropriate sources.
Perform other duties as assigned.