Front Office Receptionist Jobs

About The Position

Requirements

• High school diploma required.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Associate degree preferred.
• One year of customer service experience in a healthcare office preferred.

Responsibilities

• Welcome patients and visitors in person or by telephone, answer inquiries, and direct them to the appropriate resource.
• Record patient arrivals in the Practice Management System (EMR), identify patients by name and date of birth, and create accounts for new patients.
• Prepare patient paperwork before appointments and review records for information that needs updating.
• Obtain updated patient information and enter it accurately into the Practice Management System (EMR).
• Call patients who miss appointments to reschedule, document appropriately in the Practice Management System, and send letters when necessary.
• Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
• Respond promptly to patients in distress during emergencies, using sound reasoning and judgment.
• Identify payer sources, verify insurance eligibility and financial status, and assign the correct payer type.
• Verify whether insurance prior authorization is required and notify the Billing Department when necessary.
• Keep the reception area clean and organized.
• Record and update financial information and collect patient copayments or balances at check-in or check-out.
• Protect confidential personal and financial information and patients’ rights.
• Follow established policies and procedures, report changes as needed, and contribute to the team by completing related duties.
• Demonstrate superior customer service and communicate courteously and professionally with patients, visitors, providers, and team members.
• Answer telephone calls in a timely and polite manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage.
• 401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
• Paid time off accruing from day one.
• Six paid holidays and two floating holidays each year.
• Company-paid basic life insurance, with optional additional plans.
• Short-term and long-term disability coverage.
• Optional accident, critical illness, and identity theft protection plans.
• Employee Assistance Program with confidential support for personal or work-related challenges.
• Employee discounts on products and services.
• Referral bonus program.