Part-Time Front Office Receptionist - Edina MN

Qualderm Partners • Edina, MN

6d • $22 - $27

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate insurance coverage with facility medical necessity tools. The role follows established policies and procedures while providing exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist supports patient check-in and checkout, appointment scheduling, insurance and payment processes, and the organization of the reception area. The position is part-time and based in Edina, Minnesota.

Requirements

• High school diploma required.
• Customer service experience in a healthcare office preferred; one year preferred.

Nice To Haves

• Associate's degree preferred.
• One year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or by phone, answer inquiries, and direct them as needed.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity using name and date of birth, and create new accounts when necessary.
• Prepare required patient paperwork before appointments.
• Contact patients who miss appointments to reschedule and document the contact.
• Schedule appointments to support patient satisfaction, provider time, and treatment room usage.
• Respond with sound judgment to patients in distress during emergency situations.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, and update the Billing Department when prior authorization is needed.
• Keep the reception area clean and organized.
• Process patient copays and balances at check-in and checkout while protecting personal and financial information.
• Follow operational policies and procedures and report changes as necessary.
• Contribute to team efforts and consistently provide superior customer service.
• Answer phones promptly and courteously, and communicate professionally with patients, visitors, providers, and coworkers.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

• Competitive pay.
• 401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
• Paid time off accrued from day one.
• Six paid holidays and one floating holiday each year.
• Employee discounts on products and services.
• Referral bonus program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED