Part-Time Front Office Scheduler / Receptionist

Urology Associates of Central California•Fresno, CA

1d•Onsite

About The Position

Chestnut Surgery Center, an AAAHC-accredited ambulatory surgery center in Fresno affiliated with Urology Associates of Central California, provides outpatient surgical care in ophthalmology and urology. The Front Office Scheduler/Receptionist supports surgical scheduling, patient financial communication, and documentation, working with surgeon clinics, the business office, and the clinical team to ensure cases are accurately scheduled, verified, documented, and ready for billing. This is a part-time position for 20–25 hours per week, generally 4–5 hours per day, Monday through Friday during daytime hours. Additional hours may be needed to cover vacation or sick days. The role does not require nights, weekends, or major holidays.

Requirements

High school diploma or equivalent.
Customer service experience with strong phone and in-person communication skills.
Comfort discussing financial responsibility with patients and collecting payments.
Strong attention to detail and accuracy with data entry.
Ability to manage multiple priorities in a fast-paced environment.
Basic computer proficiency and comfort learning new software.

Nice To Haves

Front office, scheduling, or registration experience in a medical practice, surgery center, or hospital.
Experience with insurance verification and prior authorizations.
Familiarity with medical terminology, CPT/ICD-10 coding, and surgical billing documentation.
Experience with HST or other ASC scheduling/practice management software.
Working knowledge of HIPAA and patient confidentiality.

Responsibilities

Enter surgery requests received from ophthalmology and urology surgeon clinics.
Input surgical information into patient accounts.
Call patients with arrival times and pre-procedure information.
Use HST scheduling and care coordination software for patient communication.
Verify insurance for scheduled procedures.
Notify patients of copays and patient financial responsibility before procedures.
Collect patient payments on the date of service.
Help obtain documents needed for procedure billing, including completed operative reports, authorizations, and other procedure clarifications or justifications.
Scan paper documentation into patients’ electronic accounts.
Scan invoices and help match them to packing slips.
Cover reception when the primary receptionist is unavailable, including greeting and checking in patients, answering phones, and directing inquiries.
Perform additional front office duties as needed.