North Wilkesboro, NC

QualDerm Partners•Winston-Salem, NC

4d•Onsite

About The Position

The Front Office Receptionist travels among and covers QualDerm Partners’ offices in Winston-Salem, Mount Airy, and North Wilkesboro, North Carolina. The role is responsible for accurate, timely patient registration using medical systems and for using facility medical necessity tools to verify appropriate insurance coverage in accordance with established policies and procedures. The receptionist provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist welcomes patients and visitors, handles inquiries in person and by phone, records patient arrivals, prepares appointment paperwork, and maintains and updates patient records in the Practice Management System (EMR). The role schedules and reschedules appointments, follows up on no-shows, verifies insurance eligibility and prior authorization requirements, records and collects patient payments, and maintains confidentiality of personal and financial information. The receptionist also keeps the reception area clean and organized, follows and reports on operational procedures, responds appropriately to patient distress, and performs other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

High school diploma required.
One year of customer service experience in a healthcare office preferred.
Must be currently authorized to work in the United States on a full-time basis.
Ability to travel among offices in Winston-Salem, Mount Airy, and North Wilkesboro, North Carolina.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, answer inquiries, and refer inquiries as appropriate.
Record patient arrivals in the Practice Management System (EMR), identify patients using their name and date of birth, and create accounts for new patients.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document the contact in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Anticipate patient anxieties, answer questions, and respond to patients in distress using good reasoning and judgment.
Review and update patient information in the Practice Management System (EMR), obtaining updated information from patients and entering it accurately.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payer type.
Check whether insurance prior authorization is required and notify the Billing Department when it is.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or check-out.
Protect the confidentiality of patients’ personal and financial information.
Follow established policies and procedures and report changes as needed.
Provide courteous, professional, cooperative, and mature communication to patients, visitors, providers, and team members.
Answer telephone calls in a timely and polite manner and routinely demonstrate superior customer service.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program (EAP) with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.