PRN Front Office Receptionist - North Wilkesboro NC

QualDerm Partners•North Wilkesboro, NC

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility medical necessity tool. The work must be performed in accordance with established policies and procedures. The receptionist provides customer service to physicians, patients, family members, visitors, and other medical professionals. QualDerm Partners is a multi-state dermatology network whose mission is to educate communities and healthcare professionals about skin health and provide accessible, comprehensive dermatologic care. This role supports daily practice operations by welcoming and assisting patients, managing appointments and patient records, verifying insurance and payment information, and maintaining a clean, organized reception area. The position is PRN (as needed).

Requirements

High school diploma required.
One year of customer service experience in a healthcare office preferred.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Greet patients and visitors in person or by telephone, answer inquiries, and direct questions as appropriate.
Record patient arrivals in the Practice Management System (EMR), identify patients using their name and date of birth, and create accounts for new patients.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document actions in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization; anticipate patient concerns and answer questions.
Respond promptly to patients in distress during emergency situations, using sound reasoning and judgment.
Review patient records for information that needs updating, obtain updated information from patients, and enter it accurately in the Practice Management System.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payer type.
Verify whether insurance prior authorization is required and notify the Billing Department when it is.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or check-out.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow established policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and answer telephone calls in a timely, polite manner.
Communicate courteously and professionally with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.