PRN Front Office Receptionist - Mount Airy NC

QualDerm Partners•Mount Airy, NC

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and verifying patient insurance coverage with the facility medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, and other medical professionals. This is a PRN (as-needed) position with QualDerm Partners.

Requirements

High school diploma required.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, answer inquiries, and direct inquiries to the appropriate person.
Record patient arrivals in the Practice Management System (EMR), verify patient identity, and create new accounts when needed.
Prepare patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document appropriately in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Respond promptly and appropriately to patients in distress during emergencies.
Review and update patient information in the Practice Management System, working with patients to obtain accurate information.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
Check whether insurance prior authorization is required and notify the Billing Department when necessary.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or check-out.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Follow established policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and communicate courteously and professionally with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.