PRN Front Office Receptionist - Hickory NC

QualDerm Partners•Hickory, NC

11h•Onsite

About The Position

QualDerm Partners is seeking a friendly, dependable Front Office Receptionist to provide as-needed coverage at its Hickory and Morganton, North Carolina practices. The PRN schedule is based on practice needs; weekly hours may vary and are not guaranteed. Candidates must be willing and able to travel to and work at both locations. The receptionist supports daily practice operations and provides welcoming, professional service to patients, visitors, and colleagues. The role includes greeting patients, handling registration and appointment paperwork, maintaining records in the electronic medical record and practice management system, scheduling appointments, verifying insurance, collecting payments, protecting confidential information, and keeping the reception area organized. The receptionist also responds appropriately to patients in distress, alerts clinical staff when needed, collaborates with the practice team, and performs other duties assigned by the Practice Manager or Area Practice Manager.

Requirements

High school diploma required.
Strong customer service and communication skills.
Attention to detail when handling patient records, scheduling, insurance information, and payments.
Ability to manage competing priorities in a busy medical office.
Dependability, adaptability, and a collaborative approach.
Comfort using computers and learning medical office systems.
Willingness and ability to travel between the Hickory and Morganton, North Carolina practices.
Availability to provide PRN coverage based on practice needs.

Nice To Haves

Associate's degree preferred.
One year of customer service experience in a healthcare office preferred.
Prior medical front office or EMR experience is a plus.

Responsibilities

Greet patients and visitors, answer phones, and respond to questions courteously.
Register patients, record arrivals, and verify patient identity and contact information.
Prepare appointment paperwork and maintain accurate records in the electronic medical record (EMR) and practice management system.
Schedule appointments and contact patients to reschedule missed visits.
Verify insurance eligibility and coverage, and communicate prior authorization needs to the Billing Department.
Collect copays and outstanding balances at check-in and check-out.
Protect the confidentiality of patient, personal, and financial information.
Keep the reception area clean, organized, and welcoming.
Respond appropriately to patients in distress and promptly alert clinical staff.
Collaborate with providers and coworkers while following established policies and procedures.
Complete other duties assigned by the Practice Manager or Area Practice Manager.