PSR Front Office Receptionist

Northeast OB/GYN Associates•San Antonio, TX

6d•Onsite

About The Position

The PSR Front Office Receptionist works in a medical office in San Antonio and supports patient reception and care in a pediatric setting. The role obtains and verifies patient registration, demographic, and insurance information; prepares and processes insurance forms and correspondence; and follows up with insurers regarding claims. It also provides patient education materials and communicates physician advice and instructions. The position prepares and maintains patient charts and records, reviews records before visits, and prepares for patients’ needs during checkups, consultations, and hospital rechecks. It provides patients with paperwork at departure and reviews applicable medication and pharmacy information. Other duties include maintaining rooms and equipment according to department protocols, supporting infection control and supplies, recognizing urgent patient problems and seeking assistance, responding to emergency codes, and fulfilling organizational responsibilities such as respecting patient rights and sharing concerns with a supervisor.

Requirements

High school diploma or General Equivalency Diploma (GED).
At least two years of experience in a medical practice setting.
Ability to type 30 words per minute.
Knowledge of medical practice protocols for front- and back-office operations and appointment scheduling.
Knowledge of manual and computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skill in communicating effectively with physicians and clinicians about scheduling preferences.
Skill in maintaining a master appointment schedule manually or using computerized systems.
Skill in producing reports about appointment patterns as needed.
Ability to multitask while handling phone calls, in-office patients, staff, and others pleasantly.
Ability to communicate calmly and clearly with patients about appointments in all circumstances, including illness or emergencies.
Ability to analyze situations and respond appropriately.
Current health records with appropriate immunizations for healthcare work, including hepatitis B and tuberculosis, may be required.

Responsibilities

Obtain accurate patient information; ensure registration forms are complete and entered into the system; and verify demographics and insurance information.
Prepare insurance forms and correspondence, process insurance accurately and promptly, and follow up with insurance companies to ensure claims are paid timely and accurately.
Promote wellness by providing patient education materials and communicating physician advice and instructions.
Set up instruments and equipment according to department protocols; clean rooms, instruments, and equipment between patient visits; maintain the sterilizer and required records; and order, sort, store, and restock supplies as assigned.
Recognize patient abnormalities or urgent problems, seek appropriate assistance, and respond appropriately to emergency codes.
Respect and promote patient rights and share patient- or staff-related problems with the immediate supervisor.
Prepare patient charts in advance, file completed charts, file records in the appropriate chart sections, and keep charts in proper order.
Review patients’ records before visits begin.
Prepare for patients’ needs during checkups, consultations, and rechecks from the hospital.
Provide patients with appropriate paperwork when they leave, including referral forms and orders, and review applicable medication and pharmacy information.