Receptionist/Front Office Coord.

STERLING HEALTH SOLUTIONS INC•Carlisle, KY

8h•Onsite

About The Position

The Medical Receptionist/Front Office Coordinator coordinates administrative duties associated with patient visits and serves as the first point of contact for patients. The role supports a welcoming, efficient, and organized front office experience by managing check-in and check-out, scheduling appointments, verifying insurance, maintaining accurate records, and supporting smooth patient flow and customer service. The position is full-time and non-exempt, based at a designated clinic, with travel between health center sites required. Occasional evening and weekend work may be required based on operational needs.

Requirements

High School Diploma or GED.
Maintain patient confidentiality at all times.
Demonstrate courtesy and respect toward patients and coworkers.
Work effectively with providers, staff, and the practice manager or designee.
Work independently, set priorities, and coordinate multiple tasks.
Work under pressure and adapt to changing demands.
Demonstrate strong judgment and decision-making skills.

Nice To Haves

Associate’s degree in medical information technology.
Knowledge of HIPAA regulations.
Dentrix software experience for dental practices.
Athena software experience for medical practices.
Revolution software experience for vision practices.

Responsibilities

Unlock the patient entry area each morning and lock it at the end of the workday.
Perform the daily computer system backup and daily batch update.
Prepare daily schedules for providers and nursing staff.
Answer incoming phone calls, address callers’ needs, or route calls appropriately.
Schedule patient appointments, including clinic visits.
Prepare outgoing mail, maintain the postage meter, and order postage as needed.
Maintain printer and copier supplies and replace cartridges when necessary.
Monitor office supplies and maintenance needs and submit purchase requests to the Supervisor when required.
Register patients and complete check-in, including verifying personal and insurance information at every visit and collecting and posting applicable copays.
Complete check-out and ensure provider follow-up orders are carried out.
Manage daily receivables.
Inform patients of delays in a timely and courteous manner.
Handle patient complaints and concerns appropriately.
Assist medical providers as needed, including returning phone calls.
Perform other duties as assigned.