Front Office Receptionist - Westerville OH

Qualderm Partners•Westerville, OH

11h•$17 - $23

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist welcomes and assists patients, manages appointments and patient records, supports insurance and payment processes, and helps maintain an organized reception area.

Requirements

High school diploma required.
One year of customer service experience in a health care office preferred.
Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, answer inquiries, and refer inquiries as appropriate.
Record patient arrivals in the Practice Management System (EMR).
Identify patients using their name and date of birth, and create new accounts when needed.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, make appropriate system notations, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization; anticipate patient anxieties and answer questions.
Respond promptly to patients in distress during emergencies, using sound reasoning and judgment.
Review and update information in the Practice Management System (EMR), working with patients to obtain current information and entering it accurately.
Identify payer sources, verify insurance eligibility and financial status, assign the correct payer type, and determine whether prior authorization is required; notify the Billing Department when necessary.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or checkout.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow policies and procedures, report changes as needed, and contribute to team efforts by completing related tasks.
Demonstrate superior customer service and answer telephone calls promptly and politely.
Communicate courteously and professionally with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program (EAP).
Employee discounts on products and services.
Referral bonus program.