Bilingual Front Office Receptionist

Christ Health Center Inc • Birmingham, AL

2h • Onsite

About The Position

Christ Health Center is seeking a Front Office Receptionist who will embrace its mission and serve patients and the communities it supports. The role performs administrative and patient-service tasks, including collecting insurance information and patient demographics and payments, data entry, scanning documents, making patient follow-up calls, answering phones, and scheduling appointments.

The receptionist works in a medical office and supports team-based care. Core Care Team members meet each morning before seeing the first patient to review the day's Huddle Task List. The role requires adherence to HIPAA guidelines, punctuality for assigned shifts, and respectful, mission-aligned service to patients, visitors, and coworkers. The schedule is Monday through Friday.

Requirements

• High school diploma or equivalent.
• 1–2 years of administrative experience.
• Excellent verbal and written communication skills.
• Effective interpersonal skills.
• Analytical skills, attention to detail, and effective organizational skills.
• Ability to work in a fast-paced environment and self-direct with minimal supervision.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Punctuality and reliability for assigned or confirmed shifts.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence and reports.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
• Ability to apply general rules to specific problems, combine information to form conclusions, and communicate those conclusions.
• Ability to lift and carry objects weighing up to 20 pounds; sit approximately 90% of the time; stoop, bend, reach, and grasp with arms and hands; and use manual dexterity to communicate with others.
• Ability to proofread and check documents for accuracy and use a keyboard and view a computer monitor to enter words or data.
• Adherence to universal precautions; the posting identifies OSHA personal exposure risk category II and airborne personal exposure risk category I.

Nice To Haves

• C-PAR (Certified Patient Account Representative) certification preferred.
• Bilingual Spanish preferred.

Responsibilities

• Greet patients and check them in and out.
• Answer telephone calls and voice messages promptly and respond professionally, helpfully, and courteously.
• Respond to requests for patient information in compliance with applicable requirements.
• Schedule and confirm patient appointments.
• Maintain the provider’s patient schedule.
• Update and maintain patient information, including demographics, proof of income, and household assessments, following HIPAA guidelines.
• Communicate with clinical staff to maintain patient flow.
• Verify insurance and collect patient payments at the time of service.
• Balance the cash drawer daily.
• Assist other front office staff as needed.
• Attend and participate in staff in-service education, quality assurance, and risk-management programs.
• Participate in the Core Care Team’s morning review of the Huddle Task List.

Benefits

• 401(k)
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• $25,000 basic life insurance after a 90-day probationary period during employment with CHC
• Paid time off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED