Front Office Receptionist (Bilingual)

Marin Community Clinics•Novato, CA

2d•$25 - $29

About The Position

The Front Office Receptionist performs clerical and client service tasks involved in greeting, registering, and processing scheduled and unscheduled clients in the reception area. A primary responsibility is making clients feel welcome. The role provides general clinic information, handles calls and appointment scheduling, processes check-ins and payments, and supports clinic staff and patient care teams.

Requirements

High school diploma or equivalent (GED).
Bilingual in English and Spanish.
1–2 years of prior experience in a clerical front-office receptionist position.
Ability to communicate effectively in English and Spanish in person and over the phone.
Basic computer skills and knowledge of Microsoft Office/Outlook, including Excel, Word, and PowerPoint.
Initiative, attention to detail, and ability to independently follow assignments through to completion.
Excellent communication, interpersonal, active-listening, and customer-service skills.
Ability to multitask in a fast-paced clinic setting and work effectively in a team environment.
Ability to train other staff members as needed.
Ability to complete tasks efficiently and correctly, prioritize assignments, and apply organizational skills.
Ability to use office equipment, including postal electronic mailing meter, faxing, and scanning equipment.
Ability to work evening or weekend shifts as needed.
Reliability and dependability.
Must fulfill immunization and fit-for-duty regulatory requirements.
Ability to sit for prolonged periods and work on a computer; use a mouse, keyboard, and headset; work amid moderate to loud noise and intermittent interruptions; and lift up to 15 pounds at times.

Nice To Haves

Some college education.
One year of work experience in a hospital setting or fast-paced private practice.
Prior experience in a customer-service-oriented environment.

Responsibilities

Greet, welcome, and assist clients in the waiting room; process clients with appointments and inform them of expected wait times.
Answer inquiries about general clinic information professionally.
Answer incoming calls, assist callers, make appointments, route calls, and provide information as needed.
Call clients to confirm next-day appointments and cancel or reschedule appointments based on client contract.
Process walk-in appointment requests according to established procedures and provide alternative medical service information to new clients who cannot be seen due to scheduling constraints.
Enter and confirm billing and demographic data in the Practice Management System, including demographic information and authorized signatures.
Verify arrival times and collect new-patient private-pay deposits.
Document information on the superbill and prepare charts and superbills in advance for new and established clients.
Assist nurses by handling overflow calls to nurses’ phone extensions; take detailed messages or provide information and route nurse messages promptly.
Handle patient payments and accurately reconcile receipts and charges.
Maintain a clean and orderly patient waiting room and notify appropriate staff about needed repairs or maintenance.
Schedule and maintain appointments in the Practice Management System, including transferred phone requests and appointments made during client discharge.
Inform patients about payment obligations, required documents, and clinic policies and procedures when scheduling.
Maintain control of daily superbill copies and submit them to the supervisor for reconciliation with Master Superbill Control Sheets.
Call patients to make follow-up appointments or mail letters at providers’ request.
Transfer calls to internal extensions, page overhead to locate call recipients, and page staff as necessary.
Fulfill Care Team responsibilities outlined in the Care Team Patient Center Medical Home procedures.
Perform other duties as assigned.