Front Office Receptionist (Bilingual)

Marin Community Clinics•Novato, CA

10h

About The Position

Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services to nearly 40,000 individuals annually in Marin County. Its mission is to promote health and wellness through excellent, compassionate care for all. The Front Office Receptionist performs clerical and client-service tasks for greeting, registering, and processing scheduled and unscheduled clients in the reception area. Welcoming clients is a primary responsibility. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The receptionist must be flexible to work evening hours from 10:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 5:00 p.m., if needed. The role requires bilingual English and Spanish communication, strong customer service, and the ability to manage front-office duties in a fast-paced clinic environment.

Requirements

High school diploma or equivalent (GED).
Bilingual in English and Spanish; able to communicate effectively in both languages in person and over the phone.
One to two years of prior experience in a clerical front-office receptionist position.
High initiative, attention to detail, and ability to independently follow assignments through to completion.
Excellent communication and interpersonal skills.
Ability to use a computer and basic Microsoft Office/Outlook software, including Excel, Word, and PowerPoint.
Ability to actively listen and ask questions to determine patients’ and visitors’ needs.
Professional communication with patients and visitors.
Ability to multitask in a fast-paced clinic environment and work effectively in a team.
Ability to train other staff members as needed.
Ability to complete tasks efficiently and correctly, provide a high level of customer service, prioritize assignments, and apply organizational skills and attention to detail.
Ability to use office equipment, including a postal electronic mailing meter and faxing/scanning equipment.
Ability to work evening or weekend shifts as needed.
Reliability and dependability.
Fulfill immunization and fit-for-duty regulatory requirements.
Able to sit for prolonged periods while working at a computer, use a mouse, keyboard, and headset, and lift up to 15 pounds at times.

Nice To Haves

Some college education is highly desired.
One year of work experience in a hospital setting or fast-paced private practice is preferred.
Prior experience in a customer-service-oriented environment is highly desired.

Responsibilities

Greet, welcome, and assist clients entering the waiting room; process clients with appointments and notify them of expected wait times.
Answer inquiries about general clinic information professionally.
Answer incoming calls, provide assistance and information, schedule appointments, and route calls as appropriate.
Call clients to confirm next-day appointments and cancel or reschedule appointments based on client contract.
Process walk-in appointment requests according to established procedures and provide alternative medical service information to new clients who cannot be seen because of scheduling constraints.
Enter and confirm billing and demographic information in the Practice Management System during check-in, including obtaining demographic data and authorized signatures.
Verify arrival times and collect new-patient private-pay deposits; document information clearly on the superbill.
Prepare charts and superbills in advance for new and established clients.
Assist nurses by handling overflow calls to nurses’ phone extensions, taking detailed messages or providing information, and routing nurse messages promptly.
Handle patient payments and accurately reconcile receipts and charges.
Keep the patient waiting room clean and orderly during clinic hours and notify appropriate staff about repair or maintenance needs.
Schedule and maintain appointments in the Practice Management System, including phone requests transferred from other employees and appointments made during client discharge.
Inform patients being scheduled about payment obligations, required documents, and clinic policies and procedures.
Maintain control of daily superbill copies and submit them to the supervisor for reconciliation with Master Superbill Control Sheets.
Call patients to arrange follow-up appointments or mail follow-up letters at providers’ request.
Transfer calls to internal extensions or page overhead to locate call recipients and page staff as necessary.
Carry out Care Team responsibilities outlined in Care Team Patient Center Medical Home procedures.
Perform other duties as assigned.