Front Desk Coordinator Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Minimum 2–3 years of front desk experience in a medical office or clinic.
• Experience with patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience.
• Knowledge of medical dermatology terminology, CPT, and ICD-10.
• Strong written and verbal communication skills.
• Strong mathematics skills.
• Professional appearance and manner.
• Ability to work efficiently in a fast-paced environment.
• Ability to demonstrate compassion and caring when interacting with patients, coworkers, and others.
• Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

• Prior dermatology or cosmetic experience.
• Experience using EMR systems.

Responsibilities

• Answer phones, greet patients, schedule appointments, address routine inquiries, and forward non-routine requests to appropriate personnel.
• Prepare necessary patient paperwork before appointments.
• Review EMA for information that needs to be updated.
• Update patient information and enter it accurately in EMA.
• Identify payer sources and verify insurance eligibility and prior authorization.
• Record and collect patient copays and/or balances at check-in and check-out.
• Perform other duties as assigned.
• Perform quality work within deadlines, with or without direct supervision.
• Interact professionally with employees, customers, and suppliers and contribute effectively as a team member.
• Work independently while communicating and coordinating work efforts with others.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability plans
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays