Front Desk Coordinator
Platinum Dermatology Partners LLC•Miami Beach, FL
•Onsite
About The Position
The Front Desk Coordinator manages front desk operations at a fast-paced dermatology clinic and serves as a first point of contact for patients. The role calls for a friendly, professional approach and a strong commitment to patient-first customer service. The coordinator handles calls, welcomes patients, schedules appointments, prepares and updates patient records, verifies insurance and prior authorization, and collects copayments or balances. Routine inquiries are handled directly, while non-routine requests are directed to the appropriate personnel.
Requirements
- High school diploma or GED equivalent.
- Minimum 2–3 years of experience working at the front desk in a medical office or clinic.
- Experience with patient check-in and check-out workflows.
- Prior insurance verification and scheduling experience.
- Knowledge of medical dermatology terminology, CPT, and ICD-10.
- Strong written and verbal communication skills.
- Strong mathematics skills.
- Professional appearance and mannerisms.
- Ability to work efficiently in a fast-paced environment.
- Ability to demonstrate compassion and caring when dealing with patients, coworkers, and others.
- Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience.
- Experience using EMR systems.
Responsibilities
- Answer phones, greet patients, schedule appointments, address routine inquiries, and forward non-routine requests to appropriate personnel.
- Prepare necessary patient paperwork before appointments.
- Review EMA for information that needs to be updated.
- Update patients’ information and enter it accurately in EMA.
- Identify payer sources and verify insurance eligibility and prior authorization.
- Record and collect patient copayments and/or balances at check-in and check-out.
- Perform other duties as assigned.
- Perform quality work within deadlines, with or without direct supervision.
- Interact professionally with employees, customers, and suppliers; contribute effectively to team assignments; and work independently while communicating and coordinating with others as needed.
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
