Front Desk Coordinator
About The Position
The Front Office Coordinator is responsible for front desk operations at Midtown Pain and Spine Clinic in Cary, North Carolina. The role handles patient reception, registration and scheduling, telephone inquiries, payment processing, and insurance verification. The coordinator is an initial point of contact for patients and visitors and is expected to communicate professionally, attend to patients’ needs, and alert staff or leadership to potential issues. Midtown Pain & Spine is a pain clinic and division of East Carolina Pain Consultants, PLLC. Training will be held at the Raleigh office. This is a full-time, non-exempt position in the Administrative department, reporting to the Office Manager. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 2:00 p.m. The work is performed in an office environment with frequent contact with patients, physicians, and medical office staff.
Requirements
- High school diploma or GED.
- Excellent customer service skills.
- Ability to prioritize duties, manage time effectively, and handle multiple tasks simultaneously.
- Ability to handle high patient volumes professionally.
- Ability to maintain composure in stressful situations.
Nice To Haves
- Post-secondary education or training.
- Previous medical office experience.
- Previous EMR experience.
- Experience with insurance coverage and benefits.
Responsibilities
- Greet patients and visitors upon arrival.
- Answer phones pleasantly and professionally, direct callers, and communicate patient needs to providers through telephone encounters.
- Assist patients with check-in, registration forms, and insurance verification.
- Schedule patient appointments using independent judgment and follow scheduling guidelines.
- Prepare patient charts for medical staff.
- Update demographic and insurance information to maintain accurate patient records.
- Manage and distribute incoming faxes, referrals, and patient paperwork.
- Process outgoing patient referrals in a timely manner.
- Complete medical records requests and upload outside patient medical records.
- Collect co-payments and past-due balances and handle cash.
- Follow office opening and closing procedures.
- Maintain a clean and tidy reception area.
- Communicate professionally with coworkers and providers.
- Answer patient questions and anticipate patient needs.
- Follow HIPAA guidelines to protect confidential patient information.
- Maintain operations by following policies and procedures.
- Perform other duties as assigned.
Benefits
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan options.
- Professional development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
