Full Time Front Desk Coordinator

St. Luke's University Health Network • Quakertown, PA

5d

About The Position

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions within the Physical Therapy Department. Duties include answering phones, registering and scheduling patients, verifying insurance benefits and authorizations, word processing, filing, and general office work. The coordinator helps maintain accurate patient records and an efficiently scheduled department, handles payments and receipts, distributes mail to clinical staff, and processes requests for release of information according to Medical Record Department policies.

Requirements

• High school graduate or equivalent.
• Excellent oral and written communication skills to relate effectively with managers, patients, families, and staff at various levels.
• Demonstrated competency appropriate to the ages of patients served, including obtaining and interpreting information about patients’ needs, knowledge of growth and development, and understanding of the range of treatment needed.
• Word processing experience, including mastery of MS Office (Word, Excel, and Access).
• Experience with other PC software, such as statistical databases and presentation software.
• Three years of related office experience.

Nice To Haves

• Three years of related office experience, preferably in a medical setting.
• Previous rehabilitation experience.

Responsibilities

• Answer telephone calls promptly and assist callers or direct them to the appropriate person or department.
• Receive and update patient information.
• Maintain files in the appropriate order.
• Establish and maintain accurate patient records and a record filing system.
• Complete patient registration accurately in the current computer system.
• Verify patients’ insurance benefits.
• Process pre-certifications and authorizations according to insurance-company requirements.
• Schedule appointments based on patient needs and efficient clinic use.
• Confirm appointments and maintain a full department schedule.
• Communicate scheduling problems to the Department Manager.
• Receive cash, checks, and credit card payments and prepare receipts.
• Distribute mail to clinical staff.
• Process requests for release of information in accordance with Medical Record Department policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED